FAQ

What is a micro market?

A micro market is an unattended self-service store that offers products such as snacks, drinks, convenience items, and fresh meals. Users can grab products off the shelf, scan, and pay for them at a kiosk at any time, 24 hours a day. Read more here: What is a micro market?

How do you use a micro market?

Using a micro market is very simple. You just select which items you want from the market shelves of fridges, scan them at the self-service kiosk, and then pay.

What kinds of workplaces can have a micro market?

All kinds of workplaces are eligible for a micro market! As long as you have a secure space with an internet connection, we can install a micro market.

How much space do you need?

Micro markets work in spaces both large and small. We would recommend a minimum of 2 metres of wall space in order to fit a small micro market. We’ll come out to you and evaluate the location and help you find an appropriate space when we begin the designing stage. Read more about Agora micro markets.

What kinds of products are on offer?

We have an extensive product catalogue you can choose from when setting up your micro market. Our fresh food options feature toasties, salads, soups, rolls, wraps, and more that are made-to-order from local ingredients. We cater to any and all dietary requirements and boast plenty of healthy options. Our snack and drink range features popular classics as well as some new products you may not have seen before. Check out our products.

How much does it cost?

Our service is 100% free. No cost or hidden fees to you.

What payment options do you accept?

Our kiosks are cashless only, and accept Visa, Mastercard and American Express cards, as well as payment from your phone. Read about our kiosks.

How often is the market restocked?

Stock levels are remotely monitored at all micro markets. We simply restock your market when it needs to be refilled! For more information, check out our restocking procedure.

How can employees benefit from having a micro market?

Employees will benefit from increased wellbeing, convenience, and work satisfaction. Being able to access a healthy snack or meal at all hours of the day means you won’t have to waste time dashing out of the office every day. A micro market also provides an asocial space for you to eat your lunch, connect with colleagues or enjoy your breaks. Visit Why micromarkets? for more information.

How can employers benefit?

Employers will benefit from a rise in employee satisfaction. It is more important than ever to provide a workplace that offers plenty of perks to employees. As a completely free service, a micro market is the most cost-effective way to keep workers fed and to make your office a safer and more satisfying place to be. Visit Why micromarkets? for more information.

What if there is a problem?

We have a 24-hour callout policy and will be on site within 24 hours should an issue arise.

How long does it take for me to get a market?

Installation of a micro market at your location can be completed within 10-15 days.

How does security work at a micro market?

We build our micro markets in a secure environment that serves an established group of people. All of our kiosks are equipped with a camera that monitors who is using the market. Our customers can also opt to install CCTV cameras on site for an additional layer of security. We remotely monitor all stock levels so if products start to go missing, we will be able to detect it. If we suspect theft, we can inform management of the location. The truth is, many workers will not want to put their job at risk for a free snack and thus shrinkage rates stay very low. Read more about our security methods.

What about shrinkage?

Our micro markets are located in private spaces with shrinkage rates below 1%. This is achieved through our security methods.

What power requirements are there?

Our kiosks, fridges and freezers use regular Australian mains power, i.e. 240V AC, 50Hz power. All that is required is a regular power outlet near the micro market for us to use.

Prefer vending?

If micro markets aren’t suitable for your location, we have got you covered with our market-leading vending service. For more information, visit https://ausvend.co

How do I know that my payment details are secure?

Our third-party payment technology is fully PCI DSS compliant and secure with robust encryption measures in place. We will never have access to your full payment details and neither will anyone else.

What do I need to get started?

We take care of everything so to get started all you need is to contact us and provide a space on-site with an internet connection.